Lexis eServices offer consultancy and solution development services as an affiliate reseller to several quality third party providers. Explained below the distinction between the added value sevices that we provide and the actual third party provided online business services (or e-services).

Our professional services

We offer our clients one or more of the following professional services, depending on context and requirements:

• Consultancy and solution development
• E-services procurement, setup, and customization
• E-services management

E-service management is the actual remote handling of service operations, including:

• Incident & problem management (tier-1 support)
• Configuration and change management (e.g. user profiles, service features updates)
• Operational process development & documentation

Third party e-services

Working with leading providers in their respective areas, we support clients in locating, acquiring, customizing, and operating a wide range of online services:

• Communications; including voice (VoIP) and IP telephony (IPT), Internet and cross-platform messaging, and remote online collaboration.
• Virtual private networking (VPN); using SSL OpenVPN based technology, with user-space (i.e. software-based) routing, voice, and security support.
• Hosting of business domains, websites, email, discussion forums, business portals, and help desk management applications.
• Other online services that support e-trade, e-commerce, e-learning, e-publishing, online marketing, etc.
• Enabling solutions to user access mobility and portability of IT and communications resources.

Subscription to services

What advantages does the managed Internet-based sourcing offer the service consumer?

• You get to try and test most services free of charge prior to deployment
• You lower, or eliminate, your upfront investment
• You can perform service transition more simply to take best advantage of rapidly emerging technologies
• You run low overhead for service lifecycle management, with the optiotion of "custom" outsourced service management as per your individual requirements

Pricing our services depends on the type and scale of the third party service subscribed to, as well as the requested level of our involvement as described above. It is likely that a client would be making separate payments to ourselves and to the third party provider.

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