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ITIL V3 Reference Guide
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ITIL Processes and Activities
Service Strategy
Service Strategy Management
Financal Management
Service Portfolio Management
Demand Management
Service Design
Supplier Management
Capacity Management
Availability Management
Service Continuity Management (SCM)
Information Security Management (ISM)
Service Level Management
Service Transition
Change Management
Service Asset and Configuration Management (SACM)
Release and Deployment Management
Service Validation and Testing
Service Evaluation
Knowledge Management
Service Operation
Incident Management
Event Management
Problem Management
Request Fulfillment
Access Management
Application Management
Continual Service Improvement (CSI)
References and Credits
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