Service Design

Once a strategy has been defined and communicated, services can be designed to meet the strategic objectives.


The scope of Service Design includes the design of appropriate and innovative services that meet business needs now and in the future. This can be difficult to achieve as IT needs to work with the business and make some educated guesses about what future requirements will be. There are a number of Service Design processes and concepts that support this. The actual service designs that are possible will be influenced by requirements, business benefits and constraints.



Key Roles