ITIL Processes and Activities

ITIL Process	Activites	Sub-Processes	Tasks
Service Strategy	Service Strategy Management	Strategy Assessment	Analyze internal factors Define market specs Identify strategic industry factors Establish objectives
		Startegy Generation	Determine perspective Form a position Craft a plan Adopt patterns of action Document Service Strategy
		Startegy Execution	Align assets to customer requirements Optimize critical success factors Prioritize investments
	Financial management	Accounting	Perform cost modeling Identify cost elements Classify cost types Identify cost centers Identify cost units Generate chart of accounts Analyze and generate reporting Generate action plans
		Budgeting	Analyze previous budget Specify changes to funding and spending Evaluate plans Estimate cost and income Prepare budget Approve budget
		Charting	Prepare charging policies Perform investment analysis Review compliance requirements Perform impact analysis Perform business optimization
	Demand Management
	Business Relationship Management (BRM)		Identify stakeholders Define outcomes Specify startegic requirements Specify funding Define business case Validate business activity patterns
Service Design	Service Level Management (SLM)
	Service Catalog Management
	Availability Management
	Information Security Management
	Service Continuity Management (SCM)
	Information Security Management (ISM)
	Supplier Management
Service Transition	Change Management
	Service Asset and Configuration Management (SACM)
	Release and Deployment Management
	Service Validation and Testing
	Service Evaluation
	Knowledge Management
Service Operation	Incident Management
	Event Management
	Problem Management
	Request Fulfillment
	Access Management
	Application Management
Continual Service Improvement			Define what you should measure Define what you can measure Gather the data Process the data Analyze the data Present and use the Information Implement corrective action